By accessing this web site, you agree to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations. You agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

1. Guarantee

• Your satisfaction is guaranteed. If you are not completely satisfied with the cleaning services we provided, please notify us in writing within 24 hours of rendered services so we can return and clean the specified unsatisfactory items at no additional fee.

2. Cancellation/Rescheduling & other Payments

•  All fees are due promptly and must be paid by cash, check, or credit card within 48 hours of notification of balance due.
• For the new customers, we do require payment in full upon completion of service on the same day.
• Customer is liable to pay contractor a 10% late fee in the event customer’s balance for services rendered is more than 7 days past due. We reserve the right to discontinue services until all payments are made in full.
• Cancellations must be received in writing 24 hours prior to the day of cleaning. Otherwise, customer is liable to pay contractor $50 (Fifty dollars) fee for cancellation.
• If on the day of cleaning, contractor arrives at, but cannot access, Customer’s premises due to an aggressive pet or aggressive individuals, contractor reserves the right to cancel services until the situation is remedied. Customer is liable to pay contractor cancellation fee.
• Contractor reserves the right to cancel/modify the cleaning request due to unsafe, unhealthy or extremely dirty place which is equivalent biohazardous conditions. In this case customer is liable to pay contractor $50 (Fifty dollars) fee for cancellation.
• Customer is liable to pay contractor a $30.00 (Thirty Dollar) fee in the event customer’s check is returned for insufficient funds. All fees are due promptly and must be paid by cash, check, money order or credit card within 48 hours of notification of returned check.
• Contractor reserves the right to reschedule cleanings with less than 24-hour notice due to unforeseen weather, traffic and or cleaning delays.
• If customer’s scheduled cleaning day falls on a holiday, we may call customer to reschedule.
• If you would like to hire a specific present or past contractor’s staff member for any cleaning services outside of this agreement, our referral fee is $2,500.00 (two-thousand five-hundred dollars). All contractor cleaners are under a non-compete contract for two years after they are discharged.

3. Refunds

• Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and reclean the area or task with which you were dissatisfied at no additional cost to you.
• There are no refunds for gift certificate purchases.

4. Price Adjustments

• Cleaning rates are subject to change as the condition of your home changes.
• Customer must request additional services in advance so contractor can schedule the extra time and supplies needed.
• We reserve the right to issue rate increases at any time. You will be notified when or if this occurs.
• If a client discontinues and reinstates service with GetClean Inc. after 3 months, the original price is not guaranteed, and a new rate may be given.

5. Parking

• If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following (which must be within a 1 block radius); a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found within a 1 block radius by the cleaning associate nor provided by the customer within a 15-minute window, your appointment will be cancelled/and or rescheduled. In the event that this occurs, you will be charged a $50 cancellation fee.

6. Keys, Alarm Systems

• Many of our customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. Each key is locked in our safe key box. We do not return keys by mail. Keys must be hand-delivered in person to the customer.
• We do requests that alarms are turned off for the day of cleaning. If alarms are activated and or triggered accidentally, contractor is not responsible for any fees associated with and or incurred as a response to the alarm. It the customer’s sole responsibility to deactivate and reactivate all alarm systems on the day of cleaning.

7. Arrival Window

• If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your Cleaning Technician(s) will arrive within two hours arrival window you have choosen. You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit. A cancellation fee of $50 will be charged.
• Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment, you will be contacted as soon as possible and provided with a new expected time of arrival.

8. Pets

• We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements for safeguarding your pet(s).
• For health reasons, we have instructed our staff to leave certain items and or areas untouched; pet homes/beds, litter boxes, vomit, and or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

9. Your Valuables & Broken/Damaged Items​​​​​​​

• ​​​​​​​Every effort is made to be as careful as possible with your items. However, accidents do happen. ​​​​​​​Our breakage policy does not cover items that are antique, irreplaceable, and or hard to find. It is the Customer’s sole responsibility to remove these items before the day of your cleaning.
• We are not responsible for damage incurred by the improper installation of any object on Customer’s premises: for example, all surfaces are assumed to be sealed. It is the Customer’s sole responsibility to notify us in writing prior to the day of cleaning so that we may clean properly.
• Customer must notify us in writing within 24-hours about damage, breakage and/or loss of any personal items. The customer’s sole responsibility is to email and or text all the photos of damage, breakage and/or loss of personal items.

10. Extra Services

• If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home, and we can give you a quote for the additional services.

11. Lifting & Climbing & Bending

• ​​​​​​​Contractor does not use ladders nor move items more than 20 pounds to protect contractor from injury. If customer would like cleaning behind heavy items, it is the customer’s sole responsibility to move all heavy objects prior to cleaning.

12. In-Home Climate

• ​​​​​​​Control In-home temperatures should be comfortable before the start of service. Under no circumstances will services be performed in an environment that is physically uncomfortable for labour. It includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home, you will be charged a $50 cancellation fee.

We do NOT: Clean animal cages, litter boxes, animal droppings, human feces, urine, vomit, soiled clothing and or other similar biohazards.